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“What Can You Do When Negotiations Get Stuck?”

“A Friendly Technique You Can Use at Home, Too!”

(I’ve tried it and it works :-)

Let’s imagine you’re in a meeting.  So far everything’s been going well, but then suddenly  – an obstacle. You can’t seem to be able to agree about a thing, which doesn’t even seem to be so important. You don’t have the time to take a break. What can you do to continue?

The “recipe” is really easy. Summarize. But – summarize together with your partner. Make a dialogue out of it instead of having a speech. When I say summarize, this means asking closed questions, where the answer from your business partner is inevitably a “YES”. Be a bit creative when you have to ask a question about an item, where there has been no agreement yet.

The purpose of this technique, which is called “Coining Yeses”,  is to put your partner into a positive state of mind and make him agree or confirm also the areas of disagreement so that you’ll be able to carry on with the meeting.

How does it work?

Read this dialogue:

You:                    OK … Let’s talk about the discounts slightly later, shall we?
Your partner:   Yes.
You:                    Let’s see what we’ve talked about so far. First of all we discussed the range of products you will offer in your retail stores. Right?
Your partner:   Yes.
You:                     And we said that the range B and part of range A is most suitable for your market. Have I got it right?
Your partner:    Yes.
You:                    Then we went on talking about how can we customize range C to be more suitable for you and we agreed that your R&D team    would prepare some guidelines for us and we’ll go from there?
Your partner:    Yes.
You:                    Now, the only thing we have to talk about is the discounts. Let’s get to it, shall we?
Your partner:    OK. Let’s do it.

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