» Communication on the Phone

»A Friendly, Helpful and Trustworthy Contact with Clients on the Phone!«

Have you lately contacted public services or a company, where you had a feeling that you’re just a nuisance?
You can NOW take steps to prevent ineffective communication on the phone with your clients.

The workshop will explain:

- how communication on the phone differs from face-to-face or communication in writing,
- how to start the telephone call in order to establish rapport with the customer,
- following FIRST-CALL-RESOLUTION principles
(active listening, asking polite questions, communicating clear information),
- suggestions for making telephone communication easier
(the use of jargon, communication styles, rep words, generalizations, negations, dubious replies, use of key words, anchoring, empathy),
- how to conclude the call and why the conclusions are so important,
- the influence of the voice,
- »body language on the phone«.

Available in Slovenian and English (as a communication skill and/or a specialized workshop of Business English).