» Manage Conflicts on the Phone

»Let’s Meet Halfway!«

The workshop explains how to safely bring your partner to the final resolution, which works for both of you:

- why we sometimes respond without thinking,
- most common mistakes and how to eliminate them,
- understanding emotions, states of mind and managing them to offer thoughtful replies,
- types, usage and verbal tools of 1st, 2nd and 3rd position,
- the use of the voice and appropriate body language,
- what can we do to prevent that conflicts don’t get to us - NLP Techniques.

Available in Slovenian and English (as a communication skill and/or a specialized workshop of Business English).