» How to Manage Customer Complaints in Writing

»Polish Your Writing Skills to Compose Assertive and Friendly Replies to Complaints!«

If a client is right or even if they’re wrong, composing an apology or telling them they’re wrong is a rather unpleasant task. But if we know ways and main ingredients of apologies, the right structure of a reply to a complaint,  words and phrases to avoid at all costs and basic persuasion techniques, then we have all the knowledge we need to compose meaningful replies to complaints.


Available in Slovenian and English (as a communication skill and/or a specialized workshop of Business English).